Automations
Save time with Automatic Workflows known as Automations
What is an Automation
Automations respond to customer behaviour automatically—welcoming new visitors, rewarding loyalty, reconnecting with lapsed customers, and…
How to Create Automations
Learn how to set up your first automation in myne. This guide covers choosing a trigger, selecting an action, and controlling frequency—no…
Using Customer Groups in Automations
Learn how customer groups trigger automations to send targeted messages and offers based on customer behaviour.
Automations - Triggers & Filters
Master automation triggers and filters to target the right customers at the right time with precision.
Automations – Actions
Explore automation actions: send messages (SMS, email, Instagram DMs), reward loyalty, manage customer groups, and notify your team automat…
Repeating Automations
Limit how often customers receive automations using repeat rules and cooling-off periods.
Using Automations with Instagram
Automatically reply to Instagram messages, comments and mentions with static, AI personalised, or template-based responses to convert socia…
Advanced Instagram Automations
Turn Instagram engagement into tracked customers using keyword-triggered automations, repeat rules, and connection links that create custom…
What is Conversations
Learn what Conversations is and how your business can use it to build stronger customer relationships.
Wait steps and branches in automations
On the Flow tab, add Wait, Wait for reply, or Check a condition. No reply is a condition that continues only if the customer stayed silent…