Conversations

Conversations is myne's communication hub, bringing together every customer message in one place. Whether you're sending a one-off campaign, communicating through an Automation, or replying to customers directly, Conversations gives your team a single place to manage customer communication.

Instead of switching between multiple tools, Conversations keeps your messaging organised alongside your customer data, helping you build stronger relationships with every interaction.

How Conversations works

Conversations is made up of several areas, each designed for a different stage of communicating with your customers.

Campaigns

Campaigns let you send one-off messages to your Customer Groups.

Whether you're announcing a new menu, promoting an event, or sending a special offer, Campaigns make it easy to reach the right audience with email or SMS.

Campaigns are designed for planned, one-time communication rather than ongoing automated messaging.

Outbox

The Outbox is where all draft and scheduled messages are stored before they're sent.

This includes:

• Campaigns you're still preparing.

• Messages created by Automations.

• Brand draft messages (Direct messages)

• Scheduled messages waiting to be delivered.

Think of the Outbox as your workspace before messages are sent.

Sent

The Sent view keeps a history of everything that's been delivered.

Here you can review messages sent through both Campaigns, Automations and Brand (Direct)

This gives you a complete record of customer communications across your business.

Inbox

Inbox brings your team's customer conversations together in one place. Any comms your business receives into myne will be shown here.

This typically includes responses to emails & sms. myne provides you with a customer email address which sends and receives conversations.

Depending on the integrations you've connected, this can include channels such your personal or work Gmail and social messaging, allowing your team to manage customer enquiries without switching between different platforms. This can be done via syncing to gmail and mapping domains.

Sending a new message

Selecting New Message lets you create a new Campaign.

Simply choose the Customer Group you want to contact, select your message type, compose your message, then save it as a draft, schedule it, or send it immediately.

Because Campaigns use Customer Groups, you always know exactly who will receive your message.

Working with the rest of myne

Conversations becomes even more powerful when combined with the rest of the platform.

For example, you can:

• Send Campaigns to Customer Groups.

• Automatically draft messages through Automations.

• View communication history alongside each customer profile.

• Measure engagement after messages have been sent.

Together, these features help you build personalised customer journeys while keeping every customer interaction organised in one place.