myne Support

What you can do with myne MCP

What your connected AI can read and draft in myne

Published

Lakshey

Once your AI assistant is connected with myne MCP, it can work with your brand using the same permissions you already have in myne. This guide explains what it can look up, what it can draft, and what still happens only in the myne app.

If you have not connected yet, start with Connect your AI to myne.

How access works

The assistant acts as you on one brand. If you cannot view or edit something in myne, the assistant cannot either.

Customer emails and phone numbers returned through myne MCP are partly masked (for example jo***@venue.com). Conversation lists show names and ids, not full message bodies or contact details.

What it can look up

With read access, your assistant can typically:

  • Confirm who you are and which brand is connected

  • Look up recent customers, search by id, and open a single customer profile (with masked contact fields)

  • List and open campaigns, automations, and journeys

  • Preview a campaign audience size and a small masked sample

  • List recent conversation threads (names and ids)

  • List Signals dashboards

What it can draft

With draft access, your assistant can create or update inactive work for you to finish in myne:

  • Campaign drafts

  • Automation drafts (kept off)

  • Journey drafts (without enrolling customers)

  • Promotion drafts (kept inactive)

  • Inbox reply drafts, including email subject and body

  • Campaign content and message previews

Drafts do not send, schedule, or turn live work on. When a draft is created, the assistant should give you a link to open it in myne so you can review it.

Sending inbox replies

If you also allowed send access, the assistant can queue a live inbox message from an existing draft. You should still review the draft in myne first. Campaign schedule, automation activate, and other go-live actions stay in the myne app.

What stays in myne

  • Turning on automations or scheduling campaigns

  • Building or pasting branded HTML email layouts in the email builder

  • Exporting full recipient lists

  • Anything outside your role’s permissions

Typical workflow

  1. Ask your assistant to look something up or prepare a draft.

  2. Open the draft link in myne.

  3. Review the content, audience, and creative.

  4. Activate, schedule, or send from myne when you are ready.

To see or revoke which assistants are connected, go to Settings → Integrations → Connected AI apps. See Manage Connected AI apps.