What are Connection Flows?
Learn about Connection flows and how they allow you to connect and capture customer details in myne
Published · Updated
Connection Flows are how customers connect with your brand in myne. It's an over-arching term we use to describe the many flows you can create to guide customers to myne's sign up pages.
Connection Flows are designed to make customer recognition seamless, whether it’s a first-time guest or a regular you already know.
They define the experience a customer sees when they scan a QR code or open a connection link — from their first visit through to personalised content, promotions, and actions on future visits.
What a Connection Flow includes
Connection Flows bring together key parts of the myne experience:
Customer check-in
Where customers share their details to check into the venue (details sent to POS)Connection Pages
Where customers see personalised content, promotions, and next steps based on who they are and what location they visit.Promotions - Sign up customers to promotions and offers
Ordering - Customers sharing details via your Table QR or Online ordering experience
Together, these allow you to capture customer details once and then deliver smarter, more relevant experiences every time they return.
Why Connection Flows matter
Connection Flows are the foundation of how myne recognises and engages customers.
They allow you to:
Identify customers across visits and payments and locations
Build a single customer profile across POS, check-in, and ordering
Personalise what customers see based on behaviour and loyalty
Reduce friction while increasing engagement and conversion
Every promotion, automation, or message in myne starts with a successful connection.
Connection Flows are typically accessed via:
QR codes in-venue (doors, tables, counters)
Links shared online or in messages
Campaign-specific pages for promotions or events
You can create multiple Connection Flows for different use cases, while still recognising the same customer across all of them.