Organisations in myne

An organisation groups related venues so you can run them together in myne. Each site is still its own brand. The organisation sits above them so you can switch sites, see the group in one place, and keep customers and billing aligned when that is how you work.

If you only have one brand, you will not see an organisation. Brands that are not in a group still appear on their own in the Brands list.

How an organisation is set up

You cannot create an organisation yourself. myne groups your existing brands and adds a Head office brand for the group.

Contact myne support on support@myne.network when you want venues brought together, a new site added to an existing group, or Shared Org customers turned on so the same person (and one loyalty Pass) works across every venue.

To add a new venue brand of your own, open Brands and select + Add a brand. If that brand should sit in an organisation, ask myne to attach it.

Switch between Head office and a venue

Open Brands in the left sidebar, or the brand name at the top of the app.

1. Expand the organisation name.

2. Select Head office (it appears first, labelled Head office) to work at group level.

3. Select a venue to work that site. Venues are listed A–Z. Scroll the list if you have many sites.

You only see brands you have access to. If a venue is missing after you expand the organisation and scroll, that person has not been given access to it.

Head office versus a venue

Head office is the home for the group. Customer lists and Signals there roll up across venues rather than showing one site only. Use it when you want the organisation picture: who your customers are across sites, and how the group is performing.

Most day-to-day work happens on the venue brand that should send or operate — campaigns, automations, POS integrations, and venue settings.

Head office Settings → Products is where you align the catalogue across venues. See Manage your product catalogue.

Customers across the group

At Head office you can browse customers across the organisation without switching venue by venue.

With Shared Org customers on, the same person and one loyalty Pass are available at every venue in the organisation, not only as a roll-up at Head office. Someone can register once at Head office or a venue; the profile and Pass then appear across the group. Connected apps still sync per brand.

Ask myne if you want Shared Org customers switched on. It is a one-way change.

Invite teammates

Each brand has its own user list. Switch to the brand they should work in, then go to Settings → Users and select Invite User.

From Head office, you can invite someone and choose which brands they can access. Head office is always included. Select All brands if they should see every venue.

For a custom permission set, open the Roles tab and select Create Custom Role.