Connect Gmail

Connecting Gmail brings your customer email into myne so conversations sit alongside the customer record and the rest of their activity. Your team can see previous emails, reply from myne, and keep customer communication connected to the business or person it relates to.

You can connect your own Gmail mailbox, a shared team inbox, or both. Personal and team email appear in different areas of Conversations, depending on how you want your team to work.

Go to Settings -> Integrations -> Gmail.
On the Connection tab, choose how you want to connect:
- Connect Gmail — a personal mailbox for the signed-in person.
- Connect team inbox — a shared mailbox for the brand.
Complete Google’s authorisation screen.

Connected accounts appear under Mailboxes. Once you have at least one mailbox, Connect Gmail becomes Connect another so you can add more.

Where mail appears

Mail from Connect team inbox goes to Shared Inbox in Conversations so anyone on the brand can assign, reply, and set Open / Pending / Closed.

Mail from Connect Gmail goes to My Inbox and My sends for that person.

For how to work the inbox after you connect, see Inbox, Outbox & Sent.

Recommended setup order

After your first mailbox connects, myne suggests a simple order:

Review Domain mappings so sender domains link to the right businesses and contacts — see Map Gmail domains to businesses.
When mappings look right, run Sync historical on each mailbox to bring in past conversations.

You can change mappings and sync settings any time.

Mailbox settings

Expand a mailbox on the Connection tab to manage sync for that address.

Primary mailbox

If you connect more than one personal mailbox, select the radio button next to the address you want as Primary. myne uses your primary mailbox when you send from Conversations.

Aliases

Gmail aliases are send-as or same-domain addresses on the same account (for example support@yourdomain.com on a personal mailbox).

Expand the mailbox, then open Aliases.
Select Discover aliases to pull addresses from Gmail.
For each alias, you can set a Historical sync range and run Sync historical, or Stop sync / Remove alias if you no longer want that address in myne.

Team inbox mail - including aliases on that mailbox - always lands in Shared Inbox, regardless of domain mapping.

Historical sync

Under Sync, set the Historical sync range, then select Sync historical. myne classifies sender domains before ingesting past mail, so review Domain mappings first when you can.

Select Stop sync to pause syncing for that mailbox without disconnecting it.

Routing rules

On the Connection tab, open Routing rules to filter which inbound mail syncs into myne for a mailbox.

By default, all mail syncs except typical noreply senders. Add rules when you need finer control - for example to exclude newsletters or route mail to Shared Inbox.

Choose the Mailbox.
Select Add rule, then set the field (such as Sender email or Receiving address), match type (such as Contains, Equals, and so on), and value.
Choose the action:
- Exclude — do not sync matching mail.
- Include only — sync only mail that matches.
- Label team inbox — send matching mail to Shared Inbox, even on a personal mailbox.
Select Save rules.

Domain mappings and sync history

Domain mappings is a separate tab on the Gmail integration page. Use it to classify sender domains and link them to business accounts so email rolls up on the right profile. See Map Gmail domains to businesses.

Sync history lists recent Gmail sync runs — useful when mail is missing or a sync shows an error.

What syncs

After you connect, myne syncs email threads and messages from the mailboxes and aliases you leave syncing. New mail keeps updating automatically.

Disconnect

Expand a mailbox and select Disconnect to remove it. You can connect again later from the same page.