Add staff notes in Shared Inbox

You can now leave a staff note on a Shared Inbox thread, and tag a teammate with @, so the next person sees the context without hunting a chat.

Use it when a booking, a complaint, or a follow-up should stay on the conversation. Notes are for the team, not a reply to the customer.

Open Conversations → Shared Inbox, open the thread, then save a note. Type @ to tag someone on the brand.