Taking action with Signals
Turn insights into action across your business
Published
Signals helps you discover opportunities across your business, but the real value comes from acting on what you find.
Whether you've identified a growing customer segment, a successful promotion, or a drop in customer retention, Signals makes it easy to turn insights into meaningful actions.
Explore your data
Most insights include an Explore option that lets you investigate further.
Depending on the dashboard, you can drill into:
Individual customers.
Products and categories.
Transactions.
Customer segments.
Revenue and performance trends.
This helps you understand the story behind the numbers before deciding what to do next.
Create Customer Groups
When you've identified a group of customers worth targeting, you can create a Customer Group directly from your insights.
For example, you might create a group of:
Customers who haven't visited recently.
Your highest-spending customers.
Customers who purchased a specific product.
New customers acquired during a promotion.
These groups can then be used throughout myne.
Build Automations
Insights often reveal opportunities to automate customer engagement.
For example, if you notice customers aren't returning after their first visit, you could build an Automation that sends a follow-up message or reward after a customer's first purchase.
Automations help you respond to customer behaviour automatically rather than relying on manual follow-up.
Launch Promotions
Signals can also help you decide when to create or adjust Promotions.
If you discover a product that's performing well, you might create an offer to encourage repeat purchases. If customer activity is slowing, a targeted promotion can help bring customers back.
Using Signals alongside Promotions allows you to measure results and continuously improve your campaigns.
Create Tasks
Not every insight needs an Automation.
Sometimes the best next step is creating a task for yourself or your team.
For example, you might:
Review a declining product category.
Contact a high-value customer.
Investigate an unexpected change in revenue.
Follow up on a successful campaign.
Tasks help ensure valuable insights don't get forgotten.
Continue the conversation with myneAI
Every insight is an opportunity to learn more.
If you want to understand why something happened or explore your data further, ask myneAI.
For example, you could ask:
Why did customer retention decrease this month?
Which locations contributed most to this growth?
Show me the customers behind this trend.
Create a dashboard to track this every month.
myneAI helps you move beyond the dashboard by answering questions, explaining trends, and even building custom reports for you.
From insight to action
Signals is designed to help you move quickly from understanding your business to improving it.
By combining analytics with Customer Groups, Automations, Promotions, Tasks, and myneAI, every insight becomes an opportunity to take action and grow your business.
What's next?
Learn how to build your own reports in Creating custom dashboards with myneAI, where you can describe the analytics you need and let myneAI build them for you.