myneAI Chat FAQs
Answers to common questions about data access, security, and how myneAI Chat works
Published
myneAI Chat is designed to answer questions and help you complete tasks using the information available in your myne account. This article answers some of the most common questions about how myneAI Chat works, what data it can access, and what to do if something doesn't look right.
How current is my data?
myneAI Chat uses the data available in your myne account.
Most information is available shortly after your connected systems have synced. Depending on your integrations, there may be a short delay before recent transactions or customer activity appear.
If you've recently made changes and can't see them yet, allow a few minutes for your data to refresh.
Why can't myneAI Chat find something?
If myneAI Chat can't find the information you're expecting, it may be because:
The data doesn't exist in your myne account.
Your search criteria are too specific.
The information hasn't synced yet.
You don't have permission to view that data.
Try broadening your search or asking the question in a different way before trying again.
Why can't I see certain data?
myneAI Chat respects the same permissions as the rest of myne.
If you don't have access to certain customers, reports, or features, myneAI Chat won't display that information either.
If you believe you should have access, contact your myne administrator.
Is my data secure?
Yes. myneAI Chat only accesses data stored within your myne account and follows the same security and permission model as the rest of the platform.
Your conversations remain within your organisation's myne workspace and are never shared with other businesses.
What if the answer doesn't look right?
If the response isn't what you expected:
Add more detail to your question.
Try a different date range.
Ask a follow-up question to refine the results.
Confirm your data has recently synced.
Like any AI assistant, myneAI Chat works best when you continue the conversation rather than starting over each time.
When should I contact my administrator?
Speak with your myne administrator if:
You believe data is missing.
You need additional permissions.
An integration isn't syncing correctly.
You have questions about security or data access.