Getting started with myne AI
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The myne AI Assistant is your intelligent assistant, built directly into the myne platform. Unlike a traditional chatbot, it understands both your business data and how myne works, allowing you to ask questions, uncover insights, build workflows, and learn the platform—all in plain English.
Whether you're analysing customer behaviour, creating an Automation, building a Customer Group, or simply learning how a feature works, the AI Assistant is there to help. The ai assistant can literally help you do anything easily and on the go. For our B2B users, you can even manage and update business tasks within the chat.
Where to find the AI Assistant
You'll find the AI Assistant throughout myne in two places.
AI Chat is available across most pages, giving you quick access to answers and assistance while you work. Look for the green stars on the top right.
AI Workspace provides a dedicated space for longer conversations, deeper customer analysis, and building more complex workflows. Click the 'myneAI' button on the left.
Both use the same AI—the workspace simply gives you more room to explore. The Ai chat is more focussed and ready to help you understand the specific area of the platform you are exploring.
What can the AI Assistant do?
The AI Assistant is designed to help you work faster by answering questions, explaining features, analysing your business, and helping you build within myne.
You can use it to:
Explore your customers, sales, and business performance.
Explain features and recommend best practices.
Build Customer Groups, Automations, Campaigns, Connection Flows, and Promotions.
Discover opportunities to improve retention, loyalty, and revenue.
Answer questions about how to use myne.
Rather than searching through reports or documentation, simply tell the AI Assistant what you're trying to achieve.
Ask questions about your business
Here are a few examples of questions you can use to get started. You can use a combination of these questions to get more specific.
How many customers visited last week?
Which products are most popular with first-time visitors?
Who are my most loyal customers?
Which customers haven't returned in the last 30 days?
What is the best selling product among regular customers in the last 90 days?
The AI Assistant analyses your data, explains what it finds, and often suggests additional opportunities you may not have considered.
Build with AI
The AI Assistant doesn't just answer questions—it can also help you create things inside myne.
For example, you might ask it to:
Create a Customer Group for lapsed customers.
Build an Automation that rewards customers after their fifth visit.
Create a Connection Flow for first-time visitors.
Draft a campaign for VIP customers.
Recommend a promotion to increase repeat visits.
Simply describe what you're trying to achieve, and the AI Assistant will guide you through the process or help build it with you.
Getting the most from the AI Assistant
You don't need to learn special commands or technical language. Just ask questions naturally, be as specific as you can, and treat the AI Assistant like another member of your team.
If you're unsure how to use a feature, want to understand your customers, or need help deciding what to do next, the AI Assistant is usually the best place to start.