Getting the best results from myne AI Chat
Learn how to ask better questions and interpret results
Published
myneAI Chat is designed to understand natural language, so you don't need to learn special commands or keywords. Simply describe what you're looking for as you would when speaking to a colleague.
The more context you provide, the more accurate and useful the response is likely to be.
Ask clear questions
The best results come from being specific about what you want to know.
Instead of asking:
Show me good customers.
Try asking:
Show me customers who have spent more than $500 in the last six months and visited at least five times.
Adding details such as dates, spending thresholds, locations, or visit frequency helps myneAI Chat understand exactly what you're looking for.
Include timeframes
Business data changes over time, so including a date range often produces more meaningful results.
For example:
What were our sales last week?
Compare July to June.
Who visited in the last 90 days?
If you don't specify a timeframe, myneAI Chat will use the information it believes is most relevant.
Build on the conversation
You don't need to ask everything in a single question.
Start with your main question, then continue the conversation by asking follow-up questions.
For example:
Who are our highest-spending customers?
Only show customers from Sydney.
Create a Customer Group from those results.
This conversational approach usually produces better results than asking several unrelated questions at once.
Use everyday language
You don't need technical terms or database filters.
myneAI Chat understands common business language, so you can naturally ask about:
Regular customers.
VIPs.
Lapsed customers.
First-time visitors.
High-value customers.
Describe your goal in your own words and let myneAI Chat do the work.
If you don't get the result you expected
Sometimes your first question may not return exactly what you're looking for.
If that happens, try:
Adding more detail.
Using a different timeframe.
Broadening or narrowing your criteria.
Asking a follow-up question to refine the results.
Like any conversation, refining your request often leads to a better answer.
Remember your permissions
myneAI Chat only has access to the data that exists in your myne account and the information you're authorised to view.
If you can't see certain customers, reports, or business data, you may need to contact your myne administrator for additional access.
What's next?
Now that you know how to ask better questions, explore how myneAI Chat can help you analyse your business, create Customer Groups, build Automations, and complete tasks throughout myne.