Connecting your data

The more data you connect to myne, the more valuable it becomes. By bringing together your POS, ordering platforms, marketing tools, and other business systems, myne creates a single, unified view of every customer, showing how they interact with your business, how your business interacts with them, and what should happen next.

Instead of customer information being spread across multiple platforms, myne unifies it into one place, giving you a complete picture of who your customers are, how they engage with your business, and how you can build stronger relationships with them.

Why connect your data?

Your POS knows what customers purchased. Your ordering platform knows how they ordered. Your marketing tools know which emails or SMS messages they received and engaged with. But none of these systems understand the complete relationship between your business and your customers.

myne brings every interaction together into a single customer profile, giving you the context to build stronger, more personalised customer relationships.

By connecting your systems, myne can:

• Build a complete customer profile across every touchpoint.

• Recognise customers wherever they interact with your business.

• Understand customer behaviour across every channel.

• Power AI insights with richer customer data.

• Deliver more personalised marketing and loyalty experiences.

The more connected your data, the more personalised and intelligent myne becomes.

Getting started

When you first log in, the onboarding process helps identify the systems your business uses and recommends the best order to connect them.

Most businesses should begin with:

• POS — Your primary source of customer visits, transactions, and product data. Eg: Lightspeed & Square

• Ordering platforms — Capture online orders and complete the customer journey Eg: Bopple, me&u, and Shopify

• Marketing tools — Bring together customer engagement across email, SMS, social media, and advertising. Eg: Google Suite, Instagram, Klaviyo, and me&u Connect

You don't need to connect everything at once. Start with your core systems, then add additional integrations as your business grows.

What happens when you connect an integration?

When you connect a platform, myne begins importing your existing data and continues syncing new activity automatically.

During this process, myne:

• Imports historical customer and transaction data where supported.

• Builds unified customer profiles across connected systems.

• Keeps your data up to date through ongoing synchronisation.

Depending on the integration and the amount of historical data, your initial sync may take anywhere from a few minutes to several hours.

While your data is syncing

You don't need to wait for your integrations to finish before using myne.

As data is imported:

• Customer profiles become richer.

• AI insights become more accurate.

• Customer Groups update automatically.

• Automations and Campaigns become more powerful.

Every new integration adds another layer of understanding, helping myne deliver a more complete picture of your customers.

What's next?

Once your core systems are connected, you're ready to start exploring your customer data, building Customer Groups, creating Automations, and launching personalised campaigns.

As your business grows, you can continue connecting additional platforms to unlock richer customer profiles, deeper insights, and more personalised customer experiences.